Customer dissatisfaction cost – The cost of unhappy customers

We all have heard phrases like “Customer is King”, “Customer Delight”, “Customer Experience Management” etc. and we rightly value (paying) customers above everything else for our startup. Especially in the early stages of the startup, the “customer acquisition strategy” is one of the first things that we focus on.

While you focus on critical things like targeted customer segments and customer acquisition cost for your business plan of your beloved startup, we invite you to consider “customer dissatisfaction cost” as well. The below useful infographic from Vision Critical demonstrates the importance and impact of the cost of unhappy customers with some surprising numbers that startup teams (even big corporate firms) often overlook.

Happy reading!

 

Why Businesses Can't Afford to Upset Customers (Infographic)

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The First Win

pitch

The FounderSolutions got into its first ever pitch competition – and WON it!

Thanks go to Pankaj Saharan, our co-founder, who outcompeted around 10 other excellent pitch makers in a contest “Pitch and Beer” held in Helsinki.

Pankaj’s presentation of the idea and vision behind FounderSolutions won appreciation of a panel of strict judges, including a serial entrepreneur Ilkka Lavas (w3.fiilmainensanakirja.fihttp://deitti.net).

Congrats, Pankaj!